TERMS & CONDITIONS
Welcome to JL Vintage Handmade
JL Vintage Handmade is an SSM Registered Malaysian business and trusted online seller operating since 2023.
By accessing this website and placing an order, you agree to comply with the Terms & Conditions stated below. JL Vintage Handmade reserves the right to amend, update, or modify these terms at any time without prior notice.

Business Information
JL Vintage Handmade
SSM Registered Business
Trusted Online Seller Since 2023
Malaysia
Email: jlvintagehandmade@gmail.com
WhatsApp: +601154503010

Product Information
We strive to ensure all product descriptions, measurements, pricing, and photographs displayed on our website are accurate and up to date.
However:
* Slight color differences may occur due to lighting, photography, or screen display settings.
* Measurements provided are approximate and may vary slightly.
Customers are encouraged to review all product details carefully before placing an order.

Orders & Payments
* Full payment must be successfully completed before any order is processed or shipped.
* JL Vintage Handmade reserves the right to refuse or cancel any order if suspicious, fraudulent, or unauthorized activity is detected.
* Once payment has been confirmed, orders cannot be cancelled, modified, or exchanged.

Pricing
All prices displayed are in the applicable currency shown during checkout.
Prices are subject to change without prior notice.
Customers are responsible for any:
* Currency conversion fees
* International transaction fees
* Import duties
* Customs taxes
* Additional bank or payment provider charges

Shipping & Delivery
* Orders will be processed within the stated processing period.
* Delivery timelines may vary depending on courier services, customs clearance, public holidays, or unforeseen circumstances.
* Tracking information will be provided once the parcel has been shipped.
* JL Vintage Handmade shall not be responsible for delays caused by third-party courier services.
Customers are responsible for ensuring that all shipping details provided are accurate and complete.
JL Vintage Handmade will not be held liable for parcels delayed, lost, or returned due to incorrect shipping information provided by customers.

Limitation of Liability
JL Vintage Handmade shall not be responsible for:
* Courier delays
* Lost or stolen parcels after shipment
* Customs delays or import restrictions
* Indirect or consequential damages resulting from the use of our products or website
Our maximum liability shall not exceed the amount paid for the purchased product.


Privacy
Customer information submitted through this website will be handled in accordance with our Privacy Policy.

REFUND & RETURN POLICY
General Policy
Customers are strongly encouraged to carefully review all product descriptions, measurements and photos before making a purchase.

Return Eligibility
Returns are only accepted under the following circumstances:
* Incorrect item received
* Item received is significantly damaged and not disclosed
Any return request must be submitted within 48 hours of receiving the parcel.
Requests submitted after this period may not be accepted.

Return Procedure
* All approved returns must be handled strictly through postage/courier return only.
* Customers are responsible for securely packing and returning the item.
* Return shipping fees and arrangements are the responsibility of the customer unless the error was caused by JL Vintage Handmade.
* Returned items must be in their original condition and packaging.
JL Vintage Handmade reserves the right to reject any return if:
* The item has been used
* The item has been altered
* The item has been damaged after delivery
* The return request does not meet the stated policy conditions

Store Credit Policy
Approved returns will be compensated strictly in the form of store credit only.
No cash refunds, bank transfers, or credit card refunds will be provided under any circumstances.
Store credit:
* Is non-transferable
* Cannot be exchanged for cash
* May only be used for future purchases on our website in a single transaction.

Non-Returnable Items
The following items are not eligible for return or store credit:
* Sale items
* Discounted items
* Promotional items
* Items showing signs of use or damage after delivery

Shipping Risks
JL Vintage Handmade shall not be responsible for parcels delayed, lost, or damaged during the return shipping process.
Customers are strongly advised to use a trackable courier service when returning any item.

PRIVACY POLICY
Introduction
JL Vintage Handmade respects and values your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect
We may collect the following information:
* Full name
* Phone number
* Email address
* Shipping and billing address
* Payment information
* Purchase history

Use of Information
Customer information may be used for:
* Processing and fulfilling orders
* Customer support and communication
* Shipping and delivery updates
* Fraud prevention and transaction security

Payment Security
All payment transactions are processed securely through third-party payment providers.
JL Vintage Handmade does not store customers’ debit or credit card information on our servers.

Data Protection
We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, disclosure, or loss.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.


Third-Party Services
We may engage third-party service providers including payment gateways, shipping providers, and analytics services to operate our business.
These third parties may collect and process customer information according to their own privacy policies.


Policy Updates
JL Vintage Handmade reserves the right to modify or update this Privacy Policy at any time without prior notice.